Customer Care


Although we make every effort to sufficiently stock items listed on our site, occasionally items may be out-of-stock or backordered. You will be alerted via email in either instance. Any changes with be reflected in your order total as well as your shipping confirmation. 


See an item that you'd like that isn't currently in stock? Or would you prefer a different color or size? Send us an email at and we will be happy to let you know if that special order can be placed. Special orders cannot be canceled or returned and are not eligible for refund. 


Periodically we offer discounts and coupon codes to our customers. In most cases your coupon code is valid for all items contained in an order, however there are some exceptions. The following types of items are excluded from discounts:

- Gift certificates

- Sale items

- Coupon codes cannot be combined with any other discount

If an order comes through with a discount code applied to an item listed above, the discount will be removed and your order total will be adjusted. 


You will receive an order confirmation via email once your order is placed. The confirmation will list your order number and an approximate order total. Once your order has been shipped, we will send an email with tracking information. 


We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. Once an order has been placed it cannot be canceled or modified.


Lee & Birch accepts the following forms of payment: Visa, American Express, Discover, MasterCard and PayPal. Your card will be charged when your order is placed. Should your payment be declined, Lee & Birch is not liable for any delays in delivery. 


Lee & Birch is located in Michigan and is required by law to charge sales tax on items shipping to Michigan. All other states and countries are not charged sales tax. 


Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may contact us by phone at (616) 233-4001 11am - 7pm EST, Monday through Friday. 



Messaging Terms & Conditions


Lee & Birch | Lee&Birch | 41 Courtland Street Rockford MI US 49341




When you opt-in to the service, we will send you a message to confirm your signup.


By opting into messages, you agree to receive recurring automated marketing and informational text messages from Lee&Birch. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.


Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Lee & Birch. Lee&Birch reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Lee&Birch also reserves the right to change the short code or phone number where messages are sent.


Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.


Your consent to receive marketing messages is not a condition of purchase.




Carriers are not liable for delayed or undelivered messages.




You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Lee&Birch again, just sign up as you did the first time and Lee&Birch will start sending messages to you again.




Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at


Transfer of Number


You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at The duty to inform us based on the above events is a condition of using this service to receive messages.




If you have any questions about your data or our privacy practices, please visit our [Link to SMS privacy policy].


Messaging Terms Changes


We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes